At DoodleLab we are dedicated to providing you with the best products. If our product does not meet your expectations, we aim to make the return process as smooth as possible.

90-Day Return Policy

Timeframe: You have 90 days from the delivery date to request a return—even if you have used the product.

Eligibility for Returns

Condition: To be eligible, the product must be returned in its original condition. This means the item should be exactly as it was sent and must be returned with its original box. The product can be used.

How to Initiate a Return

Step 1: Contact our customer service team at info@shopdoodlelab.com

Step 2: Provide your order number and a brief explanation of why you are returning the product or how we might improve it.

Return Shipping

Customer Responsibility: You are not responsible for the return shipping costs. We cover all shipping costs.

Defective/Wrong Item: If the product is defective or incorrect, we will cover the cost of a replacement and ship it out as soon as we can.

Note: Shipping delays caused by reason which are beyond our control are not valid reasons for a return.

Reporting: Please contact support within 14 days of receiving the product if you need to report a defect or an incorrect item.

Refund Process 

Processing Time: When approved, your refund will be issued to your original payment method within 7-14 business days.

Bank Processing: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

Option: If you wish to exchange your product for a different size or model, please indicate this when initiating your return.

Availability: Exchanges are subject to product availability.

Defective or Damaged Items

Immediate Action: If you receive a defective or damaged product, please contact our customer service team immediately.

Verification: To help us verify the issue and expedite your claim, please include a clear picture or video showing the damage.

Next Steps: We will provide instructions on how to return the product and arrange for a replacement or refund.

Cancellation Policy

Time Limit: Orders can only be canceled within 12 hours of purchase.

How to Cancel: Please contact our customer service team at info@shopdoodlelab.com

Contact Information

For any questions or concerns regarding our return policy, please email our customer service team at info@shopdoodlelab.com